Privacy Policy
This Privacy Policy explains how BrickellPay ("BrickellPay", "we", "us") collects, uses, discloses, and safeguards personal information when you visit our websites, apply for merchant services, or use our payment platform.
1. Information we collect
- Identity and contact data: name, email, phone, mailing address, date of birth, and government identifiers required for onboarding and KYC.
- Business data: business name, DBA, EIN or foreign equivalent, industry classification, ownership structure, and beneficial owner information.
- Financial data: bank routing and account numbers, processing volume, and transaction data required to provide payment services.
- Payment card data: when applicable, cardholder data submitted through our hosted checkout or tokenization surfaces. Cardholder data is handled in compliance with PCI DSS and is not stored in a manner that reconstructs the primary account number outside authorized vaults.
- Device and usage data: IP address, browser and device identifiers, log records, and telemetry generated while using our sites and applications.
2. How we use information
- To evaluate applications and provide, operate, and improve our payment services.
- To perform underwriting, fraud prevention, anti-money-laundering, sanctions screening, and other legally required due diligence.
- To communicate with you about your account, transactions, service updates, and support requests.
- To comply with legal, regulatory, card network, and acquirer obligations.
3. How we share information
We share personal information with sponsoring acquirers, card networks (such as Visa and Mastercard), ACH originators, KYC and fraud vendors, cloud infrastructure providers, and other service providers acting under contract, and with regulators, courts, and law enforcement when required. We do not sell personal information.
4. Data retention
We retain personal information for the period required to provide services and to comply with legal, regulatory, and card network record-keeping obligations (typically for the duration of the merchant relationship plus a defined retention period after termination), after which we securely delete or de-identify the data.
5. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, network segmentation, access controls, and independent security assessments. No electronic transmission or storage is guaranteed to be perfectly secure; we work continuously to improve our controls.
6. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to object to certain uses. To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.
7. Cookies and analytics
We use cookies and similar technologies for session management, security, and to understand how our sites are used. You can control cookies through your browser settings; disabling certain cookies may limit the functionality of our services.
8. International transfers
Personal information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate. Where required, we implement appropriate safeguards for such transfers.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted to our website and, where required, communicated directly.
10. Contact us
Privacy questions or requests may be directed to privacy@brickellpay.com.